PMCi | Organizational Excellence Services

Organizational

Excellence

We provide technical support on assessing organizations in both the government as well as the private sectors, defining improvement opportunities based on benchmarking and best practices, and implement follow up actions based on Excellence Models such as SKEA, DGEP, DQA, ADAEP, and others.

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Organizational Excellence

Increasing pressures are driving organizations, both private and public sector, to look for ways to deliver continual improvement. The Excellence Models such as Abu Dhabi Award for Excellence in Government Performance (ADAEP), Dubai Government Excellence Program (DGEP), Dubai Quality Award (DQA) and Sheikh Khalifa Excellence Award (SKEA) are leading examples of frameworks and powerful models that seek actual improvement. Although different, they share many common characteristics:

They encourage whole-organization thinking and management,
They focus strongly on measuring and managing performance results,
They highlight the importance of effective customer management, employee involvement, and organization development in achieving success, and
They clarify the links between strategy, processes, and outcomes.

ADAEP, DGEP, DQA, SKEA and other Excellence models are flexible. They do not tell you how to manage and can be adapted to suit the needs of each individual organization. PMCi can help you to make these models work for you.

Based on our expertise and experience with many organizations, we can advise on the best way to meet you particular needs. We do not try to sell you 'off-the-shelf' packages. Instead, we work in partnership with you, helping you to develop a customized approach to the Excellence Model. Our guidance can also help you to avoid the pitfalls that others have encountered when using these models.

Our Excellence Model consulting services include awareness & assessors trainings, Initial assessment, setting priorities and action plan, implementation of action plans, writing the submission documents for the award office and prepare the organization for the site visits.

Related Services

Emirates Government Service Excellence Program

7 Stars

Emirates Government Service is a program that aims to develop the skills of the staff of customer service and rehabilitation to provide seven-star level of outstanding government services to achieve the goal of the Government of the United Arab Emirates to be one of the leading countries in the world by 2021.

The Award is: Emirates Program for Excellence in Government Services.

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Government Awards

Government Excellence Awards (SKGEP, ADAEP, & DGEP)

The Excellence Model provides a holistic framework that systematically addresses a thorough range of organizational quality issues and also gives attention to impacts through the 'results' criteria. The Fundamental Concepts of Excellence outline the foundation for achieving sustainable excellence in any organization. They can be used as the basis to describe the attributes of an excellent organizational culture. They also serve as a common language for top management.

The Government Awards are: