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Emirates Government Service Excellence Program

7 Stars

Emirates Government Service Excellence Program

Emirates Government Service is a program that aims to develop the skills of the staff of customer service and rehabilitation to provide seven-star level of outstanding government services to achieve the goal of the Government of the United Arab Emirates to be one of the leading countries in the world by 2021.

The Award is: Emirates Program for Excellence in Government Services.


  • Increase the customer service staff awareness and help them to apply basic principles for the delivery of government services.

  • Enhance the customer experience and increase the satisfaction.

  • Build the customer service culture within the organization.

Emirates Government Service Excellence Program

Our Approach:

  • Initial Assessment

  • Improvement Plan (Excellence Road Map)

  • Information and Data Collection and Presentation

  • Site Visit Preparation

  • Mock Assessment

Why PMCi?

  • Qualified and trained Consultants with wide range of experience with different types of sectors (consultant and Auditors eyes).

  • Wide range of client data base allows us to benchmark the service locally and internationally in order to provide the best quality of service. 

  • trong relationships with Subject Matter Experts (SMEs) who can be utilized for the benefit of the client.

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