Service Operations Design & Analysis

Industrial Engineering
Objectives:

This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning

Outline:

Service Quality Management
Resource Allocation and Game Theory
Location Planning and Routing
vehicle routing

Methodology:

This course leverages a variety of learning tools including individual exercises, group discussions, case studies and videos

Duration:

4 Days

Language:

English

Delivery:

On premises; online; others

Service Operations Design & Analysis

6 Al Yusr Street

Next to Central Market

Abu Dhabi, U.A.E.
Office: +971 2 622 2588

Fax: +971 2 622 2599

email: info@pmciuae.com

 

© 2020 PMCi. All rights reserved.

  • Facebook
  • Twitter
  • LinkedIn