Professional Management Consultants International, LLC
Your partners towards continual improvement
Quality systems and Process Management
Industrial Engineering
Objectives:
This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning
Outline:
Process definitions and elements
Process analysis and improvement
Understanding process approach as per international quality standards
Process measurement and benchmarking
Understanding process approach as per international quality standards
Methodology:
This course leverages a variety of learning tools including individual exercises, group discussions, case studies and videos
Duration:
5 Days
Language:
English
Delivery:
On premises; online; others
