Quality systems and Process Management

Industrial Engineering
Objectives:

This course is concerned with improving processes and designing facilities for service businesses such as banks, health care organizations, telephone call centers, restaurants, and transportation providers. Major topics in the course include design of service processes, layout and location of service facilities, demand forecasting, demand management, employee scheduling, service quality management, and capacity planning

Outline:

Process definitions and elements
Process analysis and improvement
Understanding process approach as per international quality standards
Process measurement and benchmarking
Understanding process approach as per international quality standards

Methodology:

This course leverages a variety of learning tools including individual exercises, group discussions, case studies and videos

Duration:

5 Days

Language:

English

Delivery:

On premises; online; others

Quality systems and Process Management

6 Al Yusr Street

Next to Central Market

Abu Dhabi, U.A.E.
Office: +971 2 622 2588

Fax: +971 2 622 2599

email: info@pmciuae.com

 

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