Mastering Reservations Sales

Hospitality Management

Objectives:

What do the participants walk away with?

The ability to personally connect with your customers.
The ability to "wow" customers no matter what.
How to overcome resistance.
How to ask for the sale.
How to qualify and assess guest needs.
How to upsell alternative products.
How to start the conversation off right.

Outline:

Day 1: Mission Impress
Day 2: Mission Takeoff
Day 3: Mission Lock

Methodology:

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis.