Managing Front Office Operations and Management
Upon successful completion of the course, the student will be able to
- Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership and affiliation, and reasons for traveling.
- Explain how a hotel and the front office are organized.
- Trace the progress of the guest through the guest cycle and explain how front office systems, forms, structure, equipment, and technology help support each phase of the cycle.
- Identify the types of reservations, how reservations are made, and how reservations are confirmed and maintained.
- List the tasks involved in the registration function.
- Outline front office responsibilities, focusing on communications, guests’ services, guest relations, and security functions.
- Describe accounting fundamentals and analyze basic front office financial statements.
- Summarize the procedures involved in checking a guest out and settling his or her account.
Day 1: Managing Front Office Operations
Day 2: Security and the Lodging Industry
Day 3: Managing Finances at the Front Office
Day 4: The Role of Housekeeping in Hospitality Operations
Day 5: Planning and Evaluating Operations at Front Desk
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis.
On premises; online; others