ITSMS Awareness

Awareness of IT Service Management System and ISO 20000-1:2018 Requirements
Objectives:

Comprehensive understanding and awareness of Information Technology Service Management System and the benefits of an ITSMS based on ISO 20000-1:2018. 

Outline:

Introduction to ITSMS and ISO standards
ISO 20000-1 requirements
Documenting Requirements of the ITSMS
Implementing Requirements of the ITSMS
Registration/certification process

Methodology:

Lectures, case studies, group exercises and discussions

Duration:

1 Day

Language:

English and/or Arabic

Delivery:

On premises; online; others

ITSMS Awareness

6 Al Yusr Street

Next to Central Market

Abu Dhabi, U.A.E.
Office: +971 2 622 2588

Fax: +971 2 622 2599

email: info@pmciuae.com

 

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