This training course is presented face to face and will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The training course is presented with superb power point and animated graphic presentations. Quizzes and videos keep the delegates active and fully involved, on the ball and never bored. It is a practical program with easy guidance and a sharp business aim. Delegates will be enthusiastic and involved and ready to go back to implement the methods learnt on going back to work.