IT Service Management System (ITSMS)
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
Improve IT services
Create a framework for independent assessment and demonstrate an ability to meet customer requirements.
Gives your organization a competitive advantage, as it demonstrates your reliability and high quality of service.
Conduct Gap Analysis exercise
Management System Development
Management System Implementation Support
Conduct Risk Assessment
Run first round of Internal Audit
External Audit Support
Maintenance Support over the period of the certification
Qualified and trained Consultants with wide range of experience in all sectors.
Wide range of client database allowing us to benchmark locally and internationally in order to provide the best quality of service.
Strong relationships with Subject Matter Experts (SMEs) who can be utilized for the benefit of the client