IT Service Management System (ITSMS)

ISO 20000-1

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

Benefits:

  • Improve IT services

  • Create a framework for independent assessment and demonstrate an ability to meet customer requirements. 

  • Gives your organization a competitive advantage, as it demonstrates your reliability and high quality of service.

Roadmap2
Roadmap2

PMCi Approach

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Roadmap
Roadmap

PMCi Approach

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Roadmap3
Roadmap3

PMCi Approach/Roadmap

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Roadmap2

PMCi Approach

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Our Approach:

  • Conduct Gap Analysis exercise

  • Management System Development

  • Management System Implementation Support

  • Conduct Risk Assessment

  • Run first round of Internal Audit

  • Pre-certification Assessment

  • External Audit Support

  • Maintenance Support over the period of the certification

Why PMCi?

  • Qualified and trained Consultants with wide range of experience in all sectors. 

  • Wide range of client database allowing us to benchmark locally and internationally in order to provide the best quality of service.

  • Strong relationships with Subject Matter Experts (SMEs) who can be utilized for the benefit of the client

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