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ISO 10001

Customer satisfaction codes of conduct

ISO 10001

ISO 10001 Customer satisfaction — Guidelines for codes of conduct for organizations is a standard that will help your businesses improve the customer satisfaction level. A customer

satisfaction code of conduct consists of promises and related provisions that address issues such as product delivery, product returns, handling of personal information of customers. Our consultants will provide guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct management system. 


  • Customer retention

  • Brand Reputation

  • Operational efficiency

  • Improved internal communication and relations

  • Increased customer satisfaction

  • Flexibility

  • Continual improvement

ISO 10001

Our Approach:

  • Conduct Gap Analysis exercise

  • Management System Development

  • Management System Implementation Support

  • Conduct Risk Assessment

  • Run first round of Internal Audit

  • Pre-certification Assessment

  • External Audit Support

  • Maintenance Support over the period of the certification

Why PMCi?

  • Qualified and trained Consultants with wide range of experience in all sectors. 

  • Wide range of client database allowing us to benchmark locally and internationally in order to provide the best quality of service.

  • Strong relationships with Subject Matter Experts (SMEs) who can be utilized for the benefit of the client

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